TERMS & CONDITIONS

corporate background
the order
payment
price policy
how to pay
delivery
returns
governing law
copyrights
intelectual property, software and content

CORPORATE BACKGROUND

This site is the property of SC Terra Biz S.R.L. The access and the use of this site, of the information, services, and products therein are regulated by the following terms and conditions (“T&C”) and by the security of information (SI). Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”).


By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.


Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if, for any reason, this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.


Not all Terra designs depicted on this site are available in Terra showroom or at other retailers/ multi-brand stores.


The style, designs and colours of Terra garments shown in this site may be changed without any notice.

We made every effort to display the products in their original colours. however, as each screen can have different settings, it is possible to see colours slightly different from the original. Therefore, we cannot guarantee that what you see on your screen is the exact color of the product.

THE ORDER

By placing an order on our website, you give us permission to use your information (including the information added) in order to deliver the products, the services and the information required. This also involves the agreement towards third parties who are involved in the above-described activity.


We understand that with the acceptance of the T&C and the SI we have your consent to use the information provided by you in order to exclude any possible fraud. This information could be recorded by the authorized bodies. If you are under 18, please announce your tutor on this action.

In order to make purchases on the site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

To add an article into the shopping bag that is listed in different sizes, please first select your size. As a next step, click “add to shopping bag”. After the article has been added to the shopping bag, the “mini basket” will open up showing all the articles that have already been added to the shopping bag.

In order to further complement our services, we have now included the possibility to order per phone during our main service hours (Monday – Friday 09:00 am until 05:00 pm CET, except on public holidays).

Our customer setrvice team is standing by and will be happy to assist you. Please call us under +40755.215.801 for assistance.

Before ordering any product, please carefully check the product on site. You will find all necessary information on the product description page. If you need further information, please contact us at office@terra-mode.com. Also, on the same product page, you may zoom the product to be able to study in detail both the material composition and its details.

We made every effort to display the products in their original colours. However, as each screen can have different settings, it is possible to see colours slightly different from the original. Therefore, we cannot guarantee that what you see on your screen is the exact colour of the product.

PAYMENT

Currencies

The relevant currency is determined by your destination and your currency, but invoices and refunds will be done in EUROS. Invoices and refunds from Romania will be done in LEI.

Credit or debit card

We accept the following credit/debit cards:

Please enter your credit card data on our payment site. terra-mode.com uses state-of-the-art server security software with SSL encryption which provides the safe and bug-proof transmission of your credit card data.

Payment by Visa or Mastercard:

The system checks, whether the credit card participates in the 3-D security programs. These are security systems that have been developed for the aforementioned cards to safeguard that the lawful holder of a credit card and the lawful online trader participate in the respective transaction. If a credit card holder has registered to the 3-D-Secure system by using one of the offered registration methods, an additional window will open up after the credit data have been entered. This window is linked with your bank and requires the entry of the Secure Code (a password you selected). Transactions can only be made by entering the correct password. If your credit card has not been registered for any of these programs, payment will be made without further authentication. For more information about the credit card security systems, please see:

Verified by Visa
or
Mastercard SecureCode

Direct bank transfer

At checkout – go to step “payment” – please select “direct bank transfer” and finalize your order.
You will then receive a confirmation that will be sent automatically by email stating our banking details as well as the order number.

Upon submitting your order, please transfer the overall amount to the following account and state the order number:

TERRA BIZ S.R.L.

CUI 37891132
J40/11236/2017
Address: 2  Straduintei Street, bl.O4, ap.97, District 4, Bucharest, Romania
Bank name: banca transilvaniei
IBAN RON: RO 82 BTRL RONC RT04 0132 2101
SWIFT: BTRLRO22
BIC: BTRL

Possible transfer costs as well as bank charges shall be borne by the customer.
Your order will be dispatched upon receipt of payment on our account.
Refunds from returns will be charged-back to the bank account which the original order was paid from.

PAY PAL

When you use the PayPal Services to send money, you’ll be asked to provide information related to that transaction. This information includes the amount and type of the transaction (purchase of goods, purchase of services, or simple money transfer), other purchase details and the email address, or phone number of the third party. Also, when you send money to another PayPal customer, you may be asked to provide personal details to that customer to complete the transaction. Those details may also be passed on to PayPal from that customer. PayPal also collects the Internet address (IP address) and other identifying information about the computer or device you use to access your PayPal account or use the PayPal Services, in order to help detect possible instances of unauthorised transactions.

INVOICES

Every state issues a social security number to its native inhabitants (CNP for Romanians)

If a client need the invoice issued on company, please send us the information in 5 business days from the moment you placed the order.

SECURITY

Secure Order Page Hosting

The orders are processed on secure Netopia Sistem servers.

Anti fraud system

  • 3-D Secure Vendor & Shopper Protection
  • Expert Fraud Checking System
  • Automatic filters for suspicious transactions
  • Suspicious transactions manual checking
  • Secure Order Page Hosting
  • Notification for fraudulent online transaction attempts

Secure Order Page Hosting

The orders are processed on secure Netopia Sistem servers.

HOW TO PAY

Payment shall be made online when you place your order. All prices are VAT Exclusive. If order accepted, you will be informed about the time and means of delivery.

PRICE POLICY

Prices are set when products are displayed on site and are VAT Exclusive and may change when discount policy applies. All prices are in EUR.

DELIVERY

TAXES AND DUTIES

Customs duties and taxes within the European Union

No additional taxes or customs duties are charged for articles that are shipped within the European Union. The articles’ prices and shipping costs include VAT and are thus listed as gross prices.

The following countries are members of the European Union: Germany, Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, The Czech, Republic, Hungary, Cyprus (southern part)

Customs duties and taxes for non-EU countries

As soon as the articles arrive at the destination, sales tax on imports as well as customs duties and handling costs will be determined by the respective customs office. The recipient will then be invoiced by our logistics partner carrier company. By submitting your order you undertake to guarantee the import of the respective articles by paying and/or delivering the necessary information. Please be aware that import regulations vary from country to country. Please note that shipping costs will not be refunded.

In case of any queries on the amount of taxes and fees that are to be paid, please contact our customer care team at: customerservice@terra-mode.com. Please note that information is delivered without liability. For binding information, please contact the customs office in charge before submitting your order.

Please note that customs duties, sales tax on imports as well as handling costs that were charged to the recipient by the carrier company by order of the customs office, cannot be refunded by Terra even in case the articles should be returned.

SHIPPING COSTS AND TIMING

DESTINATION TIMING COSTS
ROMANIA 1-3 WORKING DAYS FREE
EUROPE 3-5 WORKING DAYS 50 EURO
REST OF THE WORLD 3-7 WORKING DAYS 80 EURO

When placing the order, please let us know the delivery address with area code, between what hours and what phone number you will be available at to receive the delivery. Once the package is dispatched, we won’t be able to intervene. When you come into the possession of the parcel, it is your duty to check the box for any damage. Once you sign for it, the insurance will be lost.

We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers.

Please keep in mind that all taxes and customs included in the price of the product are only covering the package from the moment it leaves our warehouse and reaches the customs on our territory. For information on taxes and customs in your country, please check the details with the carrier company in your state.

RETURNS

Policy

Thank you for your purchase from Terra’s collections.
We want you to be completely satisfied with your order.
If for any reason you are not satisfied with a product, please send it back to us for a refund.
It’s easy to return it, the procedure is quick and easy and free of charge.
We gladly accept returns within 15 days of receipt.
Please fill in the RETURN FORM available under CUSTOMER SERVICE menu
This form is available 15 days starting delivery date. Afterwards, the form expires and the return is no longer possible.

Returns outside of this period may be accepted at our discretion.

Procedure

For the return procedure, we kindly ask you to get in touch with us before shipping the order back.

Please take into consideration that we can only accept for return non-faulty items that:

  • are in their original condition
  • have not been worn, damaged or washed
  • have all original tags attached
  • same packaging and other accessories received with the order
  • not show any signs of use.

The merchandise must be returned in one mailing.
We reserve the right to refuse multiple returns at different times from one order.

Please be aware that a time frame of 30 business days can pass between the receipt of your returned merchandise and the return/refund process.
Upon receipt of your returned merchandise, we will send you an email containing information about the respective refund.

We reserve the right to accept the return or not after checking if the items fulfill the conditions requested above.

REFUNDS

Once your return has been received and accepted by us, your refund will be completed via the original payment method, excluding the delivery costs and made to measure fee.

The refund time frame depends on the payment method. Normally credit appears within two months statements of credit cards.
In case the recipient of the product does not correspond with the buyer of the product, a credit will be refunded to the original buyer and credit card holder. Refunds are made in the same currency as the purchase. Potential losses due to currency fluctuations will not be refunded.

Please note that we can only accept returns from the country which the shipment was sent to. Products purchased during our sales period or from any promotion will not be refunded or returned!

GOVERNING LAW

The contract between us and the Purchaser shall be governed by the Romanian law and shall be construed pursuant to the regulations thereof. Any disagreements shall be settled amicably. If disagreements may not be solved amicably, they shall be subject to the Court of International Commercial Arbitration of the Chamber of Commerce and Industry of Romania, according to the regulation thereof.

COPYRIGHTS

The design, texts, graphics, structure and all information on www.terra-mode.com site are the exclusive property of SC. Terra Biz S.R.L. Any use of any materials and information displayed on this website is forbidden and illegal without the express written permission from S.C. Terra Biz S.R.L.

The Site is available only to individuals and others who meet the Terra Biz terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Terra Biz, whose applications are acceptable to Terra Biz and who have authorized Terra Biz to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Terra Biz reserves the right to restrict multiple quantities of an item being shipped to any customer or postal address.

INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT

The intellectual property rights in all software and content made available to you on or through this Website remains the property of Terra Biz or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Terra Biz and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Terra Biz or its licensors. No license or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colorable similar without the express written permission of Terra Biz.